Support

Get in touch, or look through the questions below.

Contact

For questions and bug reports, please use the form.

Contact form

For a bug report, these help us find the cause:
your iPhone model / your iOS version / which screen it happened on / what you were doing at the time.

Questions

The screen stays upright and I cannot play

Mayoibi is landscape only. Turn your iPhone sideways. If Portrait Orientation Lock is on in Control Centre, the screen will not rotate.

There is no sound

Check the ring/silent switch and the volume. In the app, Settings has separate switches for Sound and Music. Haptics is Vibration.

I want to remove the ads

Open Settings and choose REMOVE ADS. It is a one-time purchase. There is no subscription.

I removed the ads, but ads still appear

What the purchase removes is the ads that appear on their own. The Watch ad for button on the game over screen is a reward you choose to take, and it stays after the purchase. Nothing plays unless you tap it.

I changed phones and my purchase is gone

Open Settings and choose RESTORE. You need to be signed in with the same Apple Account you bought it with.

I want to clear my high score

Open Settings and choose Erase record. This clears the high score and your settings. It cannot be undone. Your purchase is held by Apple, so this does not affect it.

Where is my high score kept?

On your device only. It is never sent to our servers. See the privacy policy for details.

I want to change my tracking choice later

Go to iOS Settings → Privacy & Security → Tracking. You can change it at any time. The game plays exactly the same whether you allow it or not.

It is too hard and ends too quickly

A light that lands on the face sends a child home in one hit. Rather than going in the order they appear, aim at whoever will reach you first. And pick up what falls on the ground.

Requirements

iPhone, landscape only. Japanese and English.